5rrr Privacy Policy

About This Privacy Policy

1

Introduction and Scope

Welcome to the 5rrr platform. This Privacy Policy ("Policy") describes how 5rrr ("we", "our") collects, stores, processes, and protects the personal information of users ("you", "your"). This policy applies equally to our website, mobile application, and all related services.

Please read this policy carefully before using our services. Continuing to use the services indicates that you have accepted the terms of this policy. For details on the general terms of use related to this policy, please read our Terms and Conditions.

5rrr provides services only to individuals aged 21 or above. We do not knowingly collect or store information from minors. If we become aware that a minor's information has reached us, we take immediate steps to delete it.

2

Definitions

2.1 Personal Information

"Personal information" refers to any information that can directly or indirectly identify a person — such as name, mobile number, email address, date of birth, ID number, payment-related information, and device identification data.

2.2 Processing

"Processing" refers to any operation performed on personal information — including collection, recording, organisation, storage, modification, retrieval, consultation, use, transfer, disclosure, combination, restriction, deletion, or destruction.

What Information Is Collected

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Types of Information Collected

3.1 Registration Information

When creating an account, we collect the following information:

Full name (as per national ID card or passport)
Email address
Mobile number
Date of birth (for age verification)
Password (stored in encrypted form)
Preferred language and currency

3.2 Identity Verification Information (KYC)

To ensure secure financial transactions and verify account ownership, we may collect images of your national ID card, passport, or driving licence, a selfie, and address verification documents. This verification may be required during the withdrawal process.

3.3 Financial Information

We process payment-related information to handle deposits and withdrawals. Transactions at 5rrr can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Sensitive financial information such as card numbers or bank passwords is not stored on our servers — these are handled directly by the payment processor.

3.4 Technical Information

Some technical information is collected automatically when you use our services:

IP address and device type
Browser version and operating system
Session duration and list of pages visited
Referral source (where you came from to reach the site)
Information collected through cookies and similar tracking technologies

3.5 Gaming Activity Information

We store your betting history, game preferences, win/loss records, and bonus usage information. This information is used to improve the quality of our services and to personalise your experience.

How Information Is Used

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Purposes of Information Use

4.1 Service Operations

We use the information we collect primarily for the following purposes: creating and verifying accounts, managing logins, processing deposits and withdrawals, and providing VIP programme benefits. From a minimum deposit of ৳200 to a minimum withdrawal of ৳1,000, your information security is our priority in every transaction.

4.2 Security and Fraud Prevention

We operate automated and manual review systems to prevent unauthorised access to accounts, financial fraud, and money laundering. If suspicious activity is detected, an account may be temporarily suspended and additional verification may be requested.

4.3 Customer Support

Our 24/7 live chat and email support team may need to view certain information to resolve your account-related issues. This information is used only for resolving the issue in question.

4.4 Meeting Legal Obligations

In response to applicable law, court orders, or lawful requests from government authorities, we are obliged to provide legally required information to the relevant authorities.

4.5 Service Improvement

By analysing usage patterns, we continuously improve the quality of our services. No individual can be identified from this analysis — the information is aggregated anonymously before being analysed.

Sharing Information with Third Parties

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Disclosure and Transfer of Information

5.1 Service Provider Partners

We rely on certain trusted third parties to operate our services — such as payment processors, technology infrastructure providers, and identity verification services. These partners receive only the information necessary to provide their services and may not use this information for any other purpose.

5.2 Game Software Studios

Game providers including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe are integrated into our platform. When playing games, the minimum information technically required (such as a session ID) may pass to these studios' servers.

5.3 No Sale of Information

5rrr never sells, rents, or transfers your personal information to third parties for marketing purposes. In any case of information disclosure, the legal basis and protection of user interests are ensured.

5.4 International Transfers

Some of our service providers may be located outside Bangladesh. In such cases, international data protection standards are followed for information transfers and the necessary contractual safeguards are ensured.

Cookies and Tracking Technologies

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Cookie Policy

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our site. They help remember your login status, retain your preferred language, and analyse usage patterns.

6.2 Types of Cookies

Essential cookies: Required to maintain login sessions and security. These cannot be disabled.
Functional cookies: Remember your language preferences and interface settings.
Analytics cookies: Collect anonymous information to understand traffic and usage patterns.

6.3 Cookie Control

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may cause certain login and payment-related features to not work properly.

Your Information Rights

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User Rights

7.1 Right to Access Information

You may request at any time to find out what personal information we hold about you, for what purpose it is being used, and what has been shared with third parties.

7.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. General information can be changed directly from your account profile; for specific information, please contact the support team.

7.3 Right to Delete Information

You may request to close your account. However, certain information required to meet legal obligations and resolve disputes may be retained for a specified period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted — for example, if you have an objection to the accuracy of the information or a question about the lawfulness of the processing.

7.5 Responsible Gaming and Information

If you feel your gaming habits are getting out of control, you will find detailed support on our Responsible Gaming page. Your information in this process will be used solely for your protection.

Information Security Measures

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Technical and Administrative Safeguards

8.1 SSL Encryption

All communications on our site are encrypted using SSL (Secure Sockets Layer) technology. As a result, your login details, payment information, and personal data cannot be seen by third parties.

8.2 Password Protection

Your password is never stored in plain readable form — it is kept in encrypted form using industry-standard hashing algorithms. No member of our staff can see your password.

8.3 Access Control

Among our staff, only those who need specific information for their work can access it. Access logs are maintained and reviewed regularly.

8.4 Security Reviews

We conduct regular security assessments and vulnerability assessments. If a security breach occurs, affected users will be notified within an appropriate timeframe.

8.5 Data Retention Period

Information is retained while the account is active. Even after an account is closed, certain information may be kept for the period required by applicable law for legal requirements, dispute resolution, or financial auditing.

Policy Changes and Contact

9

Policy Updates

This privacy policy may be updated from time to time due to business changes, technological improvements, or legal requirements. For significant changes, registered users will be notified in advance by email or account notification. The update date is noted at the top of the page.

You can read our About Us page to learn general information and history about 5rrr.

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Meaning of Continued Use of Services

Continuing to use the services after a policy update indicates that you have agreed to the updated policy. If you object to the changes, you may request to close your account.

Privacy Contact

If you have any questions about this privacy policy, wish to request access to or correction of your information, or want to report a privacy breach, please contact our support team.

Get immediate assistance via 24/7 live chat.

Email: [email protected]

Privacy-related email requests are generally responded to within business days. For urgent matters, please contact us via live chat.